Cancellation & Refund Policy
Last updated: 12 October 2026
We understand that plans can change. This policy explains how cancellations, changes and refunds work for bookings made with Ayush Holidays. Please read it together with our Terms & Conditions.
1. How to Cancel
- All cancellation requests must be sent in writing by email or WhatsApp, from the contact details used for the booking.
- The cancellation date is the date we receive your written request. Requests received after 6:00 PM are counted from the next day.
- We will confirm the cancellation and the refund amount in writing.
2. Cancellation Charges for Tour Packages
Unless your booking confirmation says otherwise, the following charges apply to the total package cost:
| When you cancel | Cancellation charge |
|---|---|
| 30 days or more before departure | 10% of the package cost |
| 15 to 29 days before departure | 25% of the package cost |
| 7 to 14 days before departure | 50% of the package cost |
| Less than 7 days before departure | 100% of the package cost (no refund) |
| No-show, or leaving the tour partway through | 100% of the package cost (no refund) |
3. Peak Season and Special Bookings
Bookings for peak season, long weekends, festivals and New Year, and bookings that include non-refundable hotel rates, may have stricter cancellation terms. Where these apply, they will be mentioned in your quotation or confirmation, and they will take priority over the table above.
4. Flights, Trains and Other Third-Party Tickets
- Flight, train, bus, helicopter, cruise and event tickets are refunded according to the rules of the airline, railway or operator.
- A service fee may be deducted from these refunds.
- Permits and entry tickets that have already been bought cannot be refunded.
5. Changes to Your Booking
- We will try to accommodate requests to change dates, hotels or travellers, subject to availability.
- Any difference in price and any charges from hotels or operators will be payable by you.
- Moving a trip to a later date less than 7 days before departure may be treated as a cancellation.
6. Unused Services
No refund is given for services you do not use, such as skipped meals, sightseeing, hotel nights or transport, including when you shorten your trip or leave early.
7. Cancellation by Ayush Holidays
If we have to cancel your booking for reasons within our control, we will offer you either a full refund of the amount paid or a different trip of equal value.
If a trip is cancelled or changed because of events outside our control, such as natural disasters, extreme weather, landslides, strikes, pandemics or government orders, we will refund whatever amount we recover from hotels and service providers, after deducting any non-refundable costs. We can also offer a credit for future travel.
8. Refund Process
- Approved refunds are processed within 7–10 working days of the cancellation being confirmed.
- Refunds are paid to the original payment method or by bank transfer to the account holder who made the booking.
- Bank and payment gateway charges, if any, will be deducted from the refund.
- Your bank may take a few extra working days to credit the amount to your account.
9. Contact Us
To cancel a booking or ask about a refund, please contact:
