Last updated: 12 October 2026

At Ayush Holidays, we respect your privacy. This Privacy Policy explains what personal information we collect when you visit our website, make an enquiry or book a tour package with us, how we use it, and the choices you have.

By using our website or our services, you agree to the practices described in this policy.

1. Information We Collect

We collect only the information we need to plan and deliver your trip:

• Contact details: your name, phone number, email address, city and state.
• Booking details: travel dates, destinations, number of travellers, the package you choose, and any special requests such as dietary needs or accessibility requirements.
• Traveller details: names, ages and government-issued ID details of the travellers. Hotels, airlines, railways and permit authorities need these to confirm your bookings.
• Payment details: transaction references and billing information. Card and UPI payments are handled by secure payment gateways, and we do not store your full card number, CVV or UPI PIN.
• Communications: messages you send us through our website forms, email, phone calls or WhatsApp.
• Website usage data: basic technical information such as your browser type, device, IP address and the pages you visit, collected through cookies and analytics tools.

2. How We Use Your Information

• To respond to your enquiries and prepare itineraries and quotations.
• To book hotels, transport, flights, trains, sightseeing and permits on your behalf.
• To send booking confirmations, vouchers, payment receipts and travel updates.
• To provide customer support before, during and after your trip.
• To improve our website, packages and services.
• To meet our legal, tax and regulatory obligations.

3. WhatsApp, Phone and Email Communication

When you contact us by phone, email or WhatsApp, or share your number through our website, you agree that we may contact you on those channels about your enquiry, booking and support.

We will not send you promotional offers or newsletters without your consent. You can ask us to stop at any time by replying “STOP” on WhatsApp or by writing to us.

4. Cookies

Our website uses cookies to keep it working properly, remember your preferences and help us understand how visitors use the site, for example through Google Analytics.

You can block or delete cookies in your browser settings. Some parts of the website may not work correctly without them.

5. Sharing Your Information

We do not sell or rent your personal information. We share it only when needed to deliver your trip or when the law requires it, with:

• Travel service providers such as hotels, transport operators, airlines, railways, local guides and activity providers, limited to the details they need to serve you.
• Payment gateways and banks, to process your payments and refunds.
• Government and law enforcement authorities, when required by law or for permits and guest registration.

These partners may have their own privacy policies, and we encourage you to read them.

6. Data Security

We take reasonable technical and organisational steps to protect your personal information from unauthorised access, loss or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We keep your information only as long as we need it to provide our services, resolve disputes, and meet legal, tax and accounting requirements. After that, we delete it or make it anonymous.

8. Third-Party Links

Our website may link to other websites, such as Google Maps, social media pages, hotel websites or payment pages. We are not responsible for the content or privacy practices of those websites.

9. Traveller Identification

Hotels and some destinations in India require every traveller to show a valid government-issued photo ID at check-in or at checkpoints. We collect ID details only when a booking, permit or legal requirement needs them.

10. Children’s Privacy

Our services are meant for adults. We do not knowingly collect personal information from children except as part of a family booking made by a parent or guardian, who provides the child’s details for travel purposes.

11. Your Rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you may:

• Ask for a summary of the personal information we hold about you.
• Ask us to correct or update inaccurate information.
• Ask us to delete your information when we no longer need it for a legal or contractual purpose.
• Withdraw your consent to future communications.
• Raise a grievance with us about how your data is handled.

To make a request, contact us using the details below. We will respond within a reasonable time.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be on this page with the updated date at the top.

13. Contact Us

For any questions, requests or grievances about this Privacy Policy, please contact: